This Privacy Policy explains how Thortech Solutions Limited ("we", "us", or "our") collects, uses, discloses and protects your personal information when you use the VFD Tanzania Virtual Fiscal Device service, web portal, mobile applications and APIs (the "Service").
Effective date: 15 June 2026
1. Who We Are
VFD Tanzania is operated by Thortech Solutions Limited, located at Mikocheni B, Msuya Street, Dar es Salaam, Tanzania. We are the controller responsible for your personal information processed through the Service. You can reach us at [email protected].
2. Information We Collect
- Account & business details — name, business name, tax identification number (TIN), VRN, email, phone number and address provided during registration.
- Identity / KYC documents — documents you upload to verify your identity or business for onboarding and fiscal compliance.
- Transaction data — information about the fiscal receipts and records you create through the Service.
- Usage & device data — log data, IP address, device and browser information, and how you interact with the Service.
- Communications — messages you send us via contact forms, email or support channels.
3. How We Use Your Information
- To provide, operate and maintain the Service and your Account;
- To verify your identity and business and to enable issuance of compliant fiscal receipts;
- To transmit required information to the Tanzania Revenue Authority (TRA) for fiscal compliance;
- To process payments and manage subscriptions;
- To provide customer support and respond to your enquiries;
- To improve, secure and develop the Service;
- To comply with our legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal information where it is necessary to perform our contract with you, to comply with a legal obligation (including tax and fiscal law), for our legitimate interests in operating and securing the Service, or where you have given consent.
5. How We Share Information
We do not sell your personal information. We may share it with:
- The Tanzania Revenue Authority (TRA) and other competent authorities, as required for fiscal compliance or by law;
- Service providers and processors who help us operate the Service (e.g. hosting, payment processing, messaging), under appropriate confidentiality and data-protection obligations;
- Professional advisers and authorities where necessary to comply with law, enforce our terms, or protect our rights, users or the public.
6. Data Retention
We retain your personal information for as long as your Account is active and as required to provide the Service, and thereafter for the periods required to meet our legal, tax, accounting and regulatory obligations. When information is no longer required, we securely delete or anonymise it.
7. Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration, including encrypted connections, access controls and secure storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you may have the right to access, correct, update or request deletion of your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at [email protected]. Note that some information must be retained to meet fiscal and legal obligations.
9. Cookies & Similar Technologies
The Service may use cookies and similar technologies to keep you signed in, remember your preferences (such as language), and understand how the Service is used. You can control cookies through your browser settings; disabling them may affect functionality.
10. Children's Privacy
The Service is intended for businesses and individuals operating a taxable activity, and is not directed at children. We do not knowingly collect personal information from children.
11. International Transfers
Where your information is processed outside Tanzania (for example by our service providers), we take steps to ensure it remains protected in accordance with this Policy and applicable law.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The "Effective date" above indicates when it was last revised. Material changes will be communicated through the Service or by other reasonable means.
13. Contact Us
For any questions or requests regarding this Privacy Policy or your personal information, contact:
- VFD Tanzania — a service of Thortech Solutions Limited
- Email: [email protected]
- Phone: +255 677 025 101
- Address: Mikocheni B, Msuya Street, Dar es Salaam, Tanzania